Returns & Exchanges

We want you to love your Saltblu pieces as much as we do. If something isn’t quite right, we’ve kept the process simple.

How it works

  • Returns are accepted within 15 days of delivery.

  • Items must be unused, unworn, unwashed, and unaltered, with all original tags, packaging, and accessories intact.

  • Proof of purchase (order number or receipt) is required.

  • We do not accept returns on:

    • Items marked as final sale, promotional, or discounted.

    • Products purchased from third-party retailers (please contact them directly).

Return Process

    1. Submit a Request

      • Email our Customer Care team at hello@saltblugolf.com within 15 days of receiving your order.

      • Include your order number, the item(s) you wish to return, and reason for return.

    2. Approval

      • If eligible, you will receive a Return Authorization (RA) number and shipping instructions.

      • Returns sent without prior approval or without an RA number will not be accepted.

    3. Shipping Back

      • Customers are responsible for return shipping fees.

      • We recommend using a tracked service, as Saltblu is not liable for lost or damaged parcels.

    Refunds & Credits

    • Refunds are issued as Saltblu store credit, valid for 12 months.

    • We do not provide cash/credit card refunds except in special cases that require urgent attention.

    • Store credit will be issued once your return has been received and quality-checked (please allow 7–10 business days).

    • In the unlikely event of a defect or if you receive the wrong item, we’ll make it right — either with a replacement or full store credit.

    Exchanges

    • To keep things seamless, exchanges are processed as a return for store credit, so you can re-order the style or size you prefer.

    Defective or Incorrect Items

    • If you believe you have received a defective or incorrect item, please contact us within 48 hours of delivery with photos as proof.

    • Once verified, we will arrange a replacement or issue store credit, including covering return shipping fees.

    Important Notes

    • Items returned that fail to meet our conditions (e.g., worn, washed, or without tags) will be rejected and shipped back at the customer’s expense.

    • Saltblu reserves the right to refuse returns that do not comply with this policy.